FAQS

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the packages(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email or FaceBook messenger. To get your tracking number, simply send us an email and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can do investigate.

Q: How long does shipping take?

A: Please allow up to 1 week for your oder to be processed, an additional 3 days to be shipped out. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 3-4 weeks. For international orders, please allow up to 4-5 weeks.

Q: Why does sipping take so long?

A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! This can result in longer shipping times. We work hard on the organic structure of our business - this allows us to source high quality products, keep costs down, pass these savings onto our customers. 

Q: Do you ship internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy their shipping experience with us.

Q: Is your website secure with my personal information!

A: Absolutely: We use SSL security to ensure all of your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: Does PROJECT LVL provide a quality guarantee for all of the products being sold?

A: Absolutely! If you do not like the product or find damage to the product, contact us immediately! We do all we can to ensure you have the best customer experience. Contact our customer experience team who will address your needs immediately.

Q: How do I get in contact with you?

A: We handle customer requests through email, and are actively looking to add more channels. Email us at info@projectlvl.com with any questions or concern you may have and we will get to it within 1 business day.

Q: Do you offer a refund if I don't like the product?

A: Visit our refund policy page for complete details. If you have additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible. 

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